Terms & Conditions

Shipping

We aim to ship all orders within 2 Days of the order being placed excluding bank holidays and weekends.
Due to the volume of parcels we send we currently use Royal Mail's Drop & Go System so Shipping Notification may not be sent until the Next Working Day after Dispatch.
If you do not receive an email within 2-3 working days of placing your order please check your Junk Mailbox.
Any customs charges for international customers must be paid by the buyer as Just Sparkle takes no responsibility for this.

 

Returns

At Just Sparkle with do not offer returns but will happily exchange an item if faulty, please contact us via email with full details including pictures within 48 hours of receiving your order.


Ring Exchanges

If you would like to exchange your ring please email us stating the item and size you require. The delivery fee for the new exchange item must be paid for by the customer who will be sent a PayPal invoice requesting the amount (UK Customers £2.99 charge, or International Customers £9.00)

Please note that returning an item for an exchange is at the customer’s expense.

Taking Care Of Your 925 Sterling Silver Jewellery

 Tarnish occurs as a result of silver reacting with Hydrogen Sulphide (H2S) and Sulphur Dioxide (SO2) in the air. 

The speed at which your sterling silver will tarnish depends on many things eg. the area that you live (humidity, near pollution, volcanoes etc.), the pH levels of your skin, chemicals you are exposed to, the type of water in your 
area (eg. bore water will add to tarnish), how your silver is stored and even the food you eat! 

Copper, which is often used as an alloy in 925 sterling silver, reacts with oxygen too and produces its own tarnish, contributing to the affect. 
The only practical solution is to learn which substances accelerate tarnish and to try and limit the exposure your silver jewellery has to them.

Sterling silver should avoid contact with the following:
 - Hair dyes
 - Swimming (chlorinated and salt water)
 - Exercise (sweating)
 - Cigarette smoke 
 - Some paints
 - Detergents containing phosphates
 - Body lotions, perfumes, hair sprays, sunscreens, oils
 - Foods including onion, egg yolk, mustard, salt, vinegar, salad dressings and olives
Things like turpentine, nail polish remover (containing acetone), bleach, ammonia and alcohol will not only breakdown the silver in your jewellery, possibly damaging it beyond repair, they may also cause pitting to your gemstones.

STORING YOUR SILVER JEWELLERY
Sterling silver is best stored in a cool, dry place (heat and moisture speed up the tarnishing process); preferably in acid-free tissue (not regular tissue paper) or a tarnish resistant cloth. Wrapping pieces separately in a moisture free 
plastic bag will delay tarnish but make sure the silver does not directly touch the bag.